Registration FAQ's

The following are some frequently asked questions and their answers.  On the right is a hotline if you continue to have problems.   


 I already have an account - how do I register my son/daughter for the upcoming season?

You only need to make one account in your website, and you can continue to use that account for both future registrations and for more children!
  • Click on the Login button that is located in the upper right corner of the screen. 
  • Enter your username and password and click on Login.
  • Once you have logged into your account, click on the Register Now button under your child's name.
  • This will bring up a list of all available programs for each participant in your account. Place a check mark in the box next to the program you wish to select and click next to proceed with registration. 
  • Fill in all required fields and select your desired method of payment once you reach the checkout screen. 
  • If you are paying by credit card, make sure that all information on the checkout screen matches your card’s billing information. 
  • Click on Submit to process the registration. 
  • You will receive an order confirmation email once the registration has been submitted.

My child plays with an older or younger age groups and the system will not allow me to sign for the older division. How do I sign my child up for the older group?
For BAYS Travel programs, there are age limitations for age groups.  Some exceptions are allowed.  If you are looking to play with a different age group than your child stipulates, sign-up for the age group presented, and there is a specific question in there to identify your request.  

How do I log into my account?
  • Click on the Login button that is located in the upper right corner of the screen. 
  • Enter your username and password and click on Login.
  • Once logged in, you should be able to see the My Account button that can take you to your account information. 

Is my order complete?
You can make sure that your order is complete by logging into your account and clicking on Order History from the My Orders tab. 

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How do I create a new account?
  • Go the registration page or Account Login page.
  • Fill in all required fields and enter a username and password. The Primary Contact information is where most of the correspondence from the club will be, so it should be the parent/guardian's information. Your username must be entirely unique, so keep trying different letter/number combinations if your first one is not allowed.
  • You will receive an email notification with your username and password once your account has successfully been created.
  • Remember that you will only need to use this one account for any future registrations or for the registrations of more than one child.

During registration, the system is telling me all fields marked with an * are required.  But I have filled out every field! Why won’t it let me get to the next page?
Chances are, the required field question is similar to the one listed below. Please click inside the box containing the answer you would like to select in order to highlight that field.

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How can I sign up to volunteer?
  • You can sign up to volunteer while you are registering your child. 
  • During the registration process, select the appropriate program and role that you would like to sign up for and enter all required information. 
  • If you did not sign up to volunteer while registering your child, you can sign up at a later date.
  • Log in to your account and click on Volunteer.

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  • Select the program and role that you wish to sign up for and enter all required information.

How can I edit any of my account or participant information?
  • You will need to go to your organization’s website and click on the Login button in the upper right corner of the screen. 
  • Click on the Account Info tab to change the Account Information.

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  • Click on the Register tab to change participant information. 

How can I finish the order I see sitting in my shopping cart?
  • Log into your account.
  • If there is an incomplete registration in your account, you will see the details of the order in the shopping cart section on your account screen.
  • Click on the Go to Shopping Cart button and pick up right where left off.

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  • Follow the steps through to the checkout screen and make sure you click on the Submit button to complete the registration.
  • You will be able to tell that the order is complete because you will see an order confirmation screen with all of the details of the completed registration.

What do I do if I have forgotten my username and/or password?
  • Go to your organization’s website (www.bluesombrero.com/ “club name”).
  • Click on the Login button that is located in the upper right corner of the screen. 
  • Click on the Forgot your Username/Password? button, enter your email address, and then click on Email Reminder.

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  • Your username and password will be sent to the email address associated with your account. 
  • If you do not receive your email reminder, make sure to check your spam/junk email folder.

What kind of computer equipment do I need to have in order to submit a registration online?
Blue Sombrero Supports ALL major browsers including Internet Explorer, Firefox, Safari and Chrome.

How can I view the privacy policy for this website?
You can view the privacy policy by scrolling to the very bottom of any page on the site. There you will find a link called, Privacy Statement. Click on this link to view the privacy policy for your club’s website.

When creating a new account, I get a message saying my e-mail address is already in use. What should I do?
This means that you have already created an account on your club’s registration site. Click on the option to Email me my account info and an email will be sent to you containing the username and password associated with your existing account. 

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I'm having trouble with registration (I get an error message or my system says I do not have access to view a page). What should I do?

If you get a message that says you are not logged in, chances are you need to clear out the cache on your internet browser. This can be done by holding down theCTRL button and hitting F5. Once the system has completed this, you can log out of the website and then log back in. If you were in the middle of a registration, you will be able to get the registration in your shopping cart and pick up where you left off.





Registration Help-Desk

Our registration provider (Blue Sombrero) has a user registration support line - (866) 258-3303.  Their hours of operation are Monday - Friday 9am-5pm.